Launch Fatigue and How Not To Be An Infomercial

by Marissa Bracke on May 26, 2010 · 234 comments

Editor’s Note: This is a guest post from Marissa Bracke.

I’m exhausted. I spend more time trying to discern valuable, stand-alone content and content that’s pushed primarily to hoist an offer on me than I do enjoying the content. It’s as if someone coopted the watercooler for advertising space. What I’ve got is a bad case of launch fatigue.

The same streams we turn to for communication and connection are flooded by a relentless stream of products. It used to be that blogs were primarily vehicles for conversations and suggestions and general ponderings, and sales were confined to service or product pages. But of late, people use their blogs to ramp up their launches with a series of product-oriented blog posts… which is fine, except everyone is doing it, and everyone is feeling pressure to do it.

At the same time, we’re all leaning heavily on our Twitter networks (or being leaned heavily on) to tweet the living daylights out of every single product and service we offer. Which again is fine… except everyone is doing it. All the time.

The pre-launch blog post (and guest post) spree is the new mass email. It’s the blogosphere’s version of a press junket for celebrities. The twitter launchfest is the new flyer-on-every-windshield. It’s heralded as The Way To Succeed, so everyone does it. And if you’re not currently doing it, you’re feeling pressured to do so.

It seems that Launch Fatigue has set in, and entrepreneurs are feeling it, both as launchers and as audience members.

To launch, and to promote launches via blog or Twitterfest, is not inherently negative. The reason it’s heralded as The Way To Succeed is that it is, in fact, a good way to succeed.

What has many folks–me included–waving a white flag of launch surrender is the ubiquitousness and unrelenting, suffocating volume of it all.

If we’re all constantly launching, and we’re all constantly supporting one another in our constant launches, it stands to reason that before too long, our communication ports are going to be jam-packed with… launches.

And they are. From blogs posting about the author’s products to blogs posting about affiliate products to pre-launch tweets to mid-launch tweets to post-launch thanks-for-the-tweets… it’s all launching, all the time. It’s as if someone secretly replaced social media’s conversation and connection with a steady drip of infomercial and hoped no one would notice.

I’m noticing. I suspect I’m not alone.

Don’t fatigue me, bro

As an audience member, it’s easy to reach a point of launch saturation. You’ve gotten several emails from different people about offers–theirs and their affiliate partners’. You’ve been bombarded by Tweets with links to the same offers. You’ve been on teleclasses promoting the offers. You’ve read blog post after blog post touting the products. While part of you is thinking, “This must be a good product if it’s got so much momentum behind it,” another part of you is thinking, “I am so sick of hearing about this product, and it hasn’t even been released yet.” (Or, “I’m so sick of hearing about offers in general!”)

Part of the reason your audience subscribed to your blog or followed you on Twitter or signed up for your newsletter is that they liked what you had to say. They connected with you. They got value out of the conversations you lead.

It’s vital that we not inadvertently dismiss that core connection in our attempts to Never Stop Launching. We need to make room for the conversation that originally brought us together with our followers or friends or subscribers. And because the opportunities to launch and promote launches are plentiful (and increasing every day), it’s imperative that we consciously make room for that conversation so as to avoid allowing our launch fervor to squeeze it out.

If you know you’ve got a big launch coming up next month, then ease up on the affiliate pushes for a couple of weeks. If you’ve been pushing affiliate products every single week for the past month and a half, give your audience some down time before you start your Here Comes My New Product pre-launch blog post series.

Acknowledge that your followers/fans/friends/list members are getting walloped with offers. Realize that even if you really, truly believe that your offers are stupendous and vital, they are drops in an ever-more-quickly-filling bucket of offers being dumped on the social media sphere, and that what your followers/friends/audience may need more than anything–even more than your stupendous and vital and awesome offer–is a breather. A chance to converse with you with no subtext and no underlying launch timeline. An opportunity to read your blog without looking for the “buy here” or “sign up if you want to be the first one notified!” links.

What your audience might benefit most from is the chance to be people to you again, instead of just “audience” or “potential customers.”

The difference between you and an infomercial

You don’t have to stop launching. But pausing the push of products and offers in order to make room for that core conversation and connection to thrive is the only thing that separates you from being an infomercial.

Infomercials, after all, can be thought-provoking and personable. They can be humorous and timely. They can be useful and informative. What they can’t be is genuinely anchored in connection or conversation, because their ultimate, sole and unyielding purpose is selling you something. They cannot connect with the audience members as anything other than potential sales. Any connection with the audience is connection for the sake of sales, and as the audience we know that. There’s a tacit understanding that even if the infomercial host is likeable and engaging, they’re really just after our wallets.

If you never take a break from selling, you become an infomercial. You might still provide useful content and humor and a personable front, but eventually, your readers/audience will come to understand that it’s all surface, and that you interact for the sake of their money, not for the sake of actual connection. (And maybe that’s absolutely fine with you. That’s a business model too, and it serves some folks well. There’s a reason infomercials are so prevalent.)

But if you’re a connection-oriented entrepreneur for whom it’s important to maintain the connections and sustain the conversation on which your business is built, your interactions with your audience must sometimes be from a place other than The Launch. You must sometimes relinquish the dollar value of a few affiliate sales in favor of the perhaps less tangible–though arguably no less rewarding–value of connection for connection’s sake. You’ve got to interact with your audience as individuals and not as potential sources of commission or sales. Otherwise, you eventually become just a really talented infomercial host.

Launcher Fatigue

As creative entrepreneurs, the pressure to always be selling and never stop launching is significant. While many of us pay lip service to the idea of slowing down, simplifying and fostering our connections, we tend to jump at the chance to promote every launch within our network, fearing that if we don’t, the person launching will dismiss us from his network or affiliate program. We tend to view any downtime in our own creative cycles as space that “should” be filled with active promotion.

And then we collectively lament our exhaustion, yearn for a solution, and soon wind up promoting the latest manifesto on simplification or e-book about slowing down. (Wash, rinse, repeat.)

The pressure to promote, to launch, to hype the latest offering is never going to subside. A little of that pressure is good: it keeps us motivated, aware of the necessity of forward motion, and juiced for good opportunities. But too much of that pressure is stifling and fatiguing. Trying to work at the speed of that pressure is unsustainable.

The only solution is to draw your own line of when enough is enough, both for you and your audience. What’s enough for you and your audience might vary greatly from what’s right for me and my audience. But here’s a tip: If you’re feeling launch fatigue, your audience probably is too.

Draw your own line

Do you suffer from launch fatigue, either as bombarded audience member or as weary launcher? How do you draw the line and create space for conversation and connection?

About the Author: Marissa is a Can-Do-Ologist who gives creative entrepreneurs an extra brain-on-the-team and pair of hands so they can focus on their great work. If you’d like to find out more about her, check out her website or follow her on Twitter.


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Don't you just love a good thunderstorm?

Under the dark skies of a real sudden thunderstorm when I was 15, my best friend and I got into an outright brawl while we were working at a summer camp. (Yep - I said it.) We'd been around each other for six years at the time, helped each other cope with parents' divorces, deaths, and illnesses, and here we were duking it out over something I can't even remember today.

After our fight, we cooled off in our own separate brewing grounds and "somehow" found each other down in Aquatics. We had work and fun to get back to. Fifteen years later, we still talk to each other.

May was a perfect storm that set the backdrop for this particular scene, and if you follow the trackbacks to this post, you'll see that there are new blooms following this particular storm. It seems that what needed to be said and read has been said and read, so I'm going to close the comments.

Those of us that need to find each other will. Those who won't, won't. But it's time to get back to work and fun.

I wrote How to Swim Through A Sea of Social Troubles Without Drowning largely in response to a lot of the backchannel conversations that I've had with people about the commentary of this particular post. If you've made it this far, please go check it out; you wouldn't be the first person to be unsettled by this, and that's okay.

Treat each other well and take care of your people. The rest will work itself out.

Get rich quick schemes are never sustainable business strategies.

Duff is a prime example of the sort of uber-negative critic who will try to get inside your head and end up costing you a fortune. Absolute mind-poison and in such large doses.

Duff - you're blabbing a lot about 'ethics' as a sort of guilt cudgel...explain what's unethical about marketing.

Even your BS about Frank Kern and the FTC - what exactly did he do wrong? I looked into and didn't see anything that bothered me - please provide a cite, some proof and an explanation.

Duff, you are what the kids refer to as 'a hater' and it's obviously all ego driven. (Got it - you're the ethics police. Got it, now explain it.)

No idea who you are but you did an ace job of repping everything I don't like about this thread and none of the good stuff.

For the record, I think that both Duff and his blogging cohort Eric Schiller have at times been hard to understand because they haven't taken the time to fully explain their positions in different contexts.

And, they are saying something incredibly important that deserves to be listened to.

Our economy is incredibly dysfunctional. The systems and cultures that we live in affect our beliefs and actions in extremely powerful and negative ways. It's like the tide- no matter how strong a swimmer someone is, the tide will still sweep them along.

Capitalism, which I distinguish from small business/artisan-sized marketplace trading, has been a system that has externalized costs, and concentrated profits into the hands of the very few, at the expense of our environments (Gulf of Mexico, anyone?), our health (ever seen SuperSize It or King Corn?), our sanity (the overprescription of anti-depressants because of the inhuman choices people are given to make a living- why has Escape from Cubicle Nation done so well?), our families...

Although Duff and I have had our disagreements, he has done an extraordinary job of citing and giving links and proofs on his blog.

The one thing I would ask of of you Duff is just to modify your delivery technique depending on the audience- there are many people in these circles who would be open to what your saying, and agree with you.

The political analysis isn't easy or simple, and sometimes what comes out sounds like insane rantings without context.

But this isn't all about individual choice, doing something awesome, etc... A part of the solution is understanding the bigger picture, the systems we exist within, and picking a path of healing through them.

The choices aren't easy. We have a single car (1980's Volvo, nothing fancy), even though my heart aches every time I put more gas in it.

But with twin toddlers, and living in a culture where some things are just farther away than it's practical to bicycle or walk, especially in weather, this is a compromise we've made. I don't choose to live like the Amish, but I do try to weigh my choices carefully.

Some of the same choices are presented to us in doing business in these circles. Duff is right, if you are unaware of how human psychology works, what looks like "effective launching" can be, without you realizing it, psychological manipulation. I know we've fallen into that and used it at times without evil intent- but it still happens.

There are real problems in this world, and real struggles, and real systemic issues. I have a lot of grief in my heart for the state of the world, and am trying to do my part to repair it. I can no longer respond from anger as I did in my punk rock youth because it's too exhausting, and too ineffective in reaching anyone but the choir.

But real change is needed. For me, that means engaging in love, understanding the systems and interrelationships, and making the best choice I can make in each moment as is available to me.

I fall down, we all do. We're imperfect.

But listen. The world is crying. Waking up is an urgent need if we're going to have a prayer of surviving the next century.

Mark said it in a less "insane ranting" way. :)

I tried. :)

One more thing- as someone who grew up in punk rock, going to "Rock Against Reagan" shows in D.C. (that dates me), and doing the straight edge punk thing, the political commentary in punk rock was one of the things I loved best about it.

To bring thoughtful, though at times emotional, critique to the system is healthy for all of us. This conversation about launch fatigue is healthy- but in my mind it becomes even more valuable when seen in the larger political/economic context.

Call me whatever you'd like, Lee. I never said marketing itself was unethical, by the way.

Here's the FTC docs where Irwin F. Kern was sued by the FTC in 2003 for $634,222.45 for running an illegal chain marketing scheme:
http://www.ftc.gov/os/caselist/dojsweep/031014k4gl...
http://www.ftc.gov/os/2003/05/k4globalcmp.pdf

Also the Salty Droid's style of satire is quite extreme at times, but he does have a way with words:
http://saltydroid.info/category/frank-kern/

I have no desire to explain myself further to someone who isn't listening.

Is it possible to set an ignore feature on Duff's comments? Anti-capitalism much?

Um - yeah. ;p

Have you explained your stance on capitalism on BG yet? I keep reading snippets about why it's a problem, but without a substantial argument/manifesto/thought piece, it's hard to understand your comments.

Note: I haven't read any of the comments yet.

Personally I just ignore launches entirely, in all industries, to the best of my cynical consumer abilities. :) As soon as I can detect something is being sold with hype, I just wait until there are some critical reviews so I can get some perspective. The "information product" industry is pretty much the only market in which new things are cheaper, so I generally just avoid info products entirely nowadays, having purchased enough overpriced, overhyped crap for a lifetime. I just assume "information product," "ebook" etc. (especially if the price ends in a "7") basically means "scam" unless proven otherwise. In every other market, I can always wait until later and it will be cheaper and better (for example 2nd gen iPhone).

I think this is a prediction of the future (and the future is now in "information products/marketing"--have you seen the Salty Droid's blog yet?) Consumers will become more and more jaded until they simply stop paying attention altogether, making marketers/scammers try both louder/more obnoxious interruption ads and seedier/subtler manipulations of social networks.

The real key to me is to solve the problem at the level of global Capitalism, specifically by changing currency to permanently bar usury (interest). In the mean time, as an ethical small businessperson, avoid "internet marketing" courses and simply try your best to sell legit products honestly at a fair price (but don't quit your day job). You'll save $1000's of dollars on BS scams and put lots more time into actually doing business instead of fantasizing about get rich/lifestyle quick.

Hype sells more products in the way that amphetamines help you get more done. A little coffee once in a while may be OK, but snort some Adderall (or worse) and you're asking for trouble.

Nice connection between launch fatigue and minimalism--very similar to our obese culture's obsession with diets when the problem is something else structural.

Consumers will continue to be jaded as long as there is something to be jaded about--broken promises, hype, BS, and outright lies. If we can be honest and sincere, perhaps abused and jaded consumers will be willing to trust (after a long period of cynicism) and we can make a dent in the hype machine that is global capitalism. But the temptation and pressure to bend this trust just this time can quickly become a slippery slope.

Compliments to Marissa on a wonderful guest post, and to a slew of commenters that have been saying a lot of what I've been thinking. It always makes me feel better that I'm not the only one thinking that emperor's robe looks a little drafty from here...

I come from a background of developing content that teaches people to do something -- specifically, to give them some kind of technical skill like using software, running a machine, selling widgets, or assassinating a foreign dictator. Us "training types" don't think too much about "launches" of content. We get it done, we make it available, and it sells or it doesn't. Often what we're creating is for a specific market or customer, and we're paid before we ever set fingers to keyboard.

Our metric for success has nothing to do with how many copies we sell, or how many affiliates we can get to promote us, or whether the "big kids" let us sit at their table. Our single, shining measurement of success is did people learn anything that improved their performance?

Did they sell more widgets?
Did their database run faster?
Did the drill press have more up-time?
Did the dictator stay really, really dead?

We don't much care if the people were "happy" during the learning, or if they thought they'd be able to do more because of it. Just paying attention to someone usually makes them feel better, and if you slip $100 out of my wallet for your book I'm probably going to claim it helped -- otherwise I'm an idiot. The proof is in the smoothly textured dessert product.

How many of you "content creators" actually measure whether the products you're providing actually provide meaningful value to the folks who give you money? And if you do, can you describe your measurement process?

Assessment is the most difficult part of training. It costs money, takes time, and is very hard to do correctly.

That's why it hardly ever happens.

Late to the party... but I've been busy. :-) Sister-in-arms Jeannette Maw suggested I read this post and subsequent thread, and I'm glad she did because it mirrors something she and I have been discussing recently.

I, too, have program fatigue. I also have Internet Marketing fatigue.

I believe the world is changing. Sales and marketing strategies founded in 2006 or 2007 are increasingly irrelevant. First, many of those strategies are based on early-adopter buyers, and we are well into the Bell curve of internet users - look at Facebook adoption, for one. Second, there's a new austerity afoot. Personal savings are up. Fewer people are late paying on their credit cards. Fewer people are willing to put an event, retreat, workshop, e-book on their credit card - either they don't have any credit left, or they'd rather save that credit for something else.

So, it seems to me, that there are a lot of people using old tactics to chase fewer clients.

Which creates cacophony. And fatigue.

Recently, I asked myself the question I like to ask when fatigued, "What's the opposite of this?" What's the opposite of wholesale, big-launch, mass marketing, 1% sales rate, early bird discount, shouting?

Why, it's whispering.

So that's what I did.

I created a program that is generating about $20,000. And you've never heard about it, and you'll never see an email about it, and none of the cool kids will RT it.

But the 12 people who I asked, by email, to join this program will benefit amazingly.

See, I asked 12 people I've worked with in the past, whose work I know intimately, who need that catalytic spark to move to the next level - I asked them to work with me. And within 6 hours, 9 said yes. And within 12 hours 11 said yes. And within 24 hours all had said yes. I had 100% sales.

If something's not working with your approach, do yourself a favor - do the opposite. Regardless of what the "experts" say, or what the cool kids say, or any other damn voice. Just try the opposite. And see what happens.

I don't know Michelle...I mean I really like what you've done, but at the same time, I can't imagine sending individual emails like that.

It seems like a lot of pressure to put on someone, no?

I've done something similar at the end of my consulting calls and when someone emails me asking for help.

You must be doing something right to get 100% conversion!

Each email was sent BCC so know one knew who was included, and I made it clear that joining or not joining was totally up to them - no harm, no foul if they decided not to participate.

I made it safe for them to decide.

And the proof is in the pudding, as the fellow below writes, in that all 12 people are thriving, growing, deciding on their approach, supporting one another, learning, loving. That's a great metric.

Dang Michelle! I love your sales strategy: carefully crafted service with the client in mind - coming from a place of absolute authenticity -VERY cool.

Whisper? Sounds like a heart connection to me - resonating like a deep bass drum.

Also - the reverse concept is great - I learned a slight variation of it as LOAGS (reverse goals):

Set your goal, then come up with strategies to do its opposite.

So if you wanted to add 200 subscribers, the opposite is "what do I need to do to alienate 200 subscribers?"

Once you have THAT list (and boy is it fun to do, and I bet the mass email marketing strategies would be high up there), then you look at the opposite of those strategies - and some new innovative ideas might pop up - like Michelle's whispering idea.

Love this discussion - just found some very cool people - thanks Tia for the intro :)

I was one of the people Michele whispered to and I've never said yes so fast in my life. I felt ZERO pressure - just the opposite. It was a privilege to be on her list. I know that she understands what I need right now and I was honored that she considered me for her program.

Did I accept because I was flattered? No. Michele doesn't flatter. She supports but she doesn't flatter.

Could whispering be manipulated? Sure.

But I know Michele well and trust her. She (and I!) had invested the time into building a valuable relationship. Knowing that she had probably done that with the other people that she invited made it very easy for me to want to be part of her group.

It is a joy to pay people who deliver. In this case Michele didn't just deliver her own impressive skills; she delivered a community.

PS to Mark - you asked "I’m more wondering why she disagrees with her marketing person" and nailed it when you supposed "it’s not because she's nervous about dipping her toe in the water," but guessed it was from "fairly strong guidance and clear reasons for her position."

Indeed, it's based on the sentiments Marissa shared so well in this post. It's simply time to do it better, which I see you as a powerful leader and guide toward! Thanks for that, my friend. :)

Oh Lee, please don't crawl away! You've said so many things so far that I think are spot on. I personally didn't read Lianne's reference as an attack on you and Johnny personally, but reading them again I appreciate now why you feel the way you do.

I'm really interested to know something though- who did you create QTR for? Are they the people off the street you mention earlier? Or are they people in the same pond?

Well said, Natalie. "It’s about thinking for ourselves and being more creative, adventurous and daring" and that it's high time for this conversation to take place!

Lee, I don't know your product, but I LOVE its name! :)

I have some stuff to say on the marketing thing but first, I want to mention something I've let slide for a while in this thread. It sucks I have to bring it up and I honestly, I expect I'll be attacked for it...but here goes....

Nobody seems to care or notice that me and my product Question The Rules was attacked in an unveiled and in my opinion unwarrented fashion by Lianne.

To whit...

As far as I know, the only product talking 'punk rock' is QTR.

If Lianne (who has never done a lauch at all, successful or otherwise) wants to put forward her ideas - great. Obvious, person after person here has heaped praised on her.

But - why did she feel the need to attack QTR and by extension, me and Johnny? It was, in fact, a successful launch by most any standard. Lots of happy buyers.

But Lianne chose to make a frontal assault on us and, consequently, make me feel like total shit. And nobody said a thing about it, at all.

So I feel like there's some kind of double standard here. And it's no fun for me. Obviously, a lot of you are having a great time which is why you didn't notice Lianne shitting all over my product and my (actual, not theoretical) success.

Party on. Back to the hole....

Lee,

I'll admit. I saw that, and definitely see where you're coming from.

If you read my interview on Navarro's blog today you'll see that when Mike and I launched Beyond Blogging, we found ourselves entering a shitstorm of whining not about our product, but the price.

Of course, at the time, it hurt badly, but looking back, I wish I'd have just ignored the haters and kept doing what I was doing.

Anyway, after reading that comment, I immediately went and listened to a few of your calls to see if I could form an opinion on the product. Truth is...I can't...I'm still not deep enough into it to say what I think overall.

So far though, I really like what I'm hearing, including the curse words :)

I guess I can see where both of you are coming from. Part of me says why question the rules if they work? But then...you answer that in the course.

In this case, I think it's simply a matter of Lianne not being one of your target customers...which is something I wrote about on Copyblogger yesterday. Not everyone is a perfect fit, and there's no use going for everyone.

You guys obviously did very well, and I've yet to hear a bad thing about your course...even from the people that complain about others. That's a good sign.

I guess what I'm trying to say is:

#1: I'm glad to see a softer side
#2: Don't worry about haters
#3: As long as your core group is happy, you're good.

Would I use that punk rock pitch? No, but I use the empire thing, and the macho thing...which has a similar rap.

Lee, with over 150 posts now, I've lost track of what all's been said and don't remember Lianne's post at all - sorry you felt that way.

I for one am not having fun with this thread - in fact, it's given me a headache. With so much food for thought, it feels like something way bigger is going on and it's exhausting, yet vital to be a part of it.

Please don't feel attacked, we're all having a discussion and stating our opinions which can sometimes come across as personal. Whatever's been said (I don't have the heart to look for that comment now) I want to say that I've followed you for a while on twitter and I like you and what you do.

Thanks for being so open, honest and willing to take bullets. In my eyes that makes you solid. Cheers mate!

Lee, I'm sorry you feel personally attacked, but I also wanted to point out that Jonathan Mead has also used "punk rock" before, I think, and I've seen a few others along the way long before QTR came out. And given that many of us have personal relationships and talk to each other frequently, memes and ideas spread among faster than we're sometimes aware of it.

Let's look at the entire context of that quote, though:

The second thing I see is a lot of peeps labeling themselves as unconventional, punk rock, non-conformists etc. all doing things the same way.

How many of all of us does that quote fit when we don't see it as a selective call-out? If we expand our view, it includes everyone one of us who are claiming to offer something remarkable and unique.

The only way anyone can survive this thread without being hurt or unsettled is to not assume that people are talking about them specifically. I also agree with Tia that it's not a particular fun thread and conversations like this can be incredibly uncomfortable. Questioning the rules individually might be fun, but questioning the rules publicly can create discord, which is exactly why we don't see more of it in the first place.

I don't mean for this to be a personal attack, either, but wanted to show why that same statement went "unnoticed" by some of us.

As the host of this conversation, I want to keep reiterating that you are welcome here, Lee.

Lee, I honestly had no idea you had a product with punk rock in the title and was a little shocked to see your comment. I certainly had no intention to attack you. I have never heard of you or your products before this discussion and I can promise you that I was not directing my message at you in particular. I was simply brainstorming a bunch of terms that are somewhat synonymous with anti-establishment, at least in my world they are.

I am oblivious to half the things and people that are being talked about in this thread. However, I was thinking of Chris G's product when I wrote that line since it seemed to be part of the conversation - and even then it was not intended as an attack on the product, which I haven't even seen and know next to nothing about. It was a comment on the similarity of marketing methods - and the accompanying fatigue which is the subject of this post.

I hope you can feel better knowing that it wasn't a personal attack. Congrats on your success.

Agreed, Nathan! "What matters is being happy and having happy customers ... avoiding marketing isn’t a proper solution to what we’re talking about here."

And part of being happy (for me, anyway) includes making a nice living doing what I love. (For the record, it's been six figures for several years.)

I'm thinking there's a way for us to get our message out and our offers made without irritating those who are tired of hearing about yet another product launch.

It's really calling for a new kind of marketing approach, in my opinion, and people like Tia (and Lianne - loved your ideas!) who are interested in this topic and engaged in this discussion will lead us to it.

Looking forward to that day already!

In the meantime, for making my own decisions about where to invest time and money, I rely heavily on testimonials and recommendations from those I trust. So when Tia says "go read this post," I listen. ;)

Couldn't agree more Jeanette. As I said earlier, I don't think this is really about stopping the launch process and damning all marketing evilness to hell. It's about thinking for ourselves and being more creative, adventurous and daring when it comes to marketing and launching full stop. This conversation is so, so valuable...and long overdue I suspect. :)

Awww Lee, I wasn't jumping you :) Seems like we're all seeing little bits and responding before fully understanding what's being said (just like Nathan mentioned).

Obv her marketing guy & she have different viewpoints on what *success* means to them, individually, and what either of them would be willing to do to get there.

All's well brother, no disrespect intended or taken! It's a healthy discussion :) Having said that, I've got a headache from reading this entire post and 120+ comments so I'm going to slowly back away, close the door and gorge on some Nutella. Mmmmm!!

@TiaSparkles needs her sparkles back.

I keep saying things that I don't think are controversial and then getting jumped on for how wrong I am with the occaisonal co mention of how I'm SO wrong that I'm not worthy of someones money.

Sorry. I suck, apparently.

I was commenting based on she said her marketing guy was saying which my unworthy little brain took to mean "she isn't being as effective as she could be" and thaf I was trying to be encouraging and say here's why you should be more effective.

That's it. Sorry .

I shall now crawl back to my hole.

It reminds me of the story about the blind sages describing the different parts of the same elephant they're feeling. I've lamented about the end of the elephant you've been describing - I know I've been on that end many, many times, too.

For what it's worth, I saw that you were trying to be helpful and encouraging. Thank you.

Perhaps "the hole" wasn't meant to be funny, but it gave me a good chuckle. Thank you for that, too.

Eek. Don't go that far, Lee, even if someone had an extreme reaction. I think what you said is a fair conclusion to jump to in general.

Because this conversation has so far centered on experienced marketers and business people who are in general having success in getting clients and revenue, how fatigued some people are with launches, and examples/thoughts of how to do it differently, I'm more wondering why she disagrees with her marketing person.

Because of who Jeannette is and how well she's done with her business, I think it warrants a different conclusion than the one you came up with. If she's disagreeing with her marketing guy, it's not because she's a noob who is nervous about dipping her toe in the water. I'm going to guess she has some fairly strong guidance and clear reasons for her position.

In many cases I think your response is dead-on, many people need that encouragement. And in this case, I think there may be wisdom in the resistance she's expressing.

Also, man I just take a moment to isolate the quote and acknowledge Lee for bringing it to the table. In its entirety, I think it succinctly articulates what everyone here is saying... we're just all coming at it from 360 degrees.

Thanks, Lee.

hi Lee,
Just for the record--though I don't agree with everything you've written I think the quality of your work speaks for itself. (I'm sure many would agree.)

LoL ... It makes for some very passionate discussions, that's for sure :) Yep, I did think we were on the same page too!

I think we're on the same page, just coming from a different place.

Part of the issue with the miscommunication in this thread is that we all think we know what everyone is talking about, but we're all a bit off what's really being said.

That's not a problem...just makes it fun :)

"Think of marketing as your chance to shine. Don’t be small…" that's what I was responding to with the small comment answer.

I agree with you - you can't not market and you can't give it all away.

She's not doing either of those things - we were talking about not marketing like everyone else, with the big # of affiliate emails in one day (the thing that started this whole discussion) - I was pointing out that there are people doing it differently and still seeing good success.

How to get noticed is by being consistent in your marketing efforts and looking at the big picture, coming from a spirit of giving and wanting to make a positive impact in this world, knowing your reason WHY, knowing your goals are, being authentic and staying on course with that.

I'm new, just a year old into Entrepreneurship, and I'm getting noticed slowly, by making a stand for things I'm passionate about, by being brave enough to do it my way, by learning and growing and applying strategies I resonate with, and mostly by knowing that it's not an overnight game - but being in for the long haul, focusing on sustainability and the people I'm here to help.

Again, I didn't once say she's not marketing, I said she's marketing in a unique way. :)

Lee / Nathan,

I think you got the wrong idea here. No one's saying Jeannette's marketing is not effective. In fact, it's VERY effective in that she reaches those who want exactly what she has to offer. I hired her as my coach back in Sept 08 after following her blog for a few short months because she was/is real, genuine and caring - and THAT'S her marketing USP.

No matter what her marketing guy says, she is definitely not small by any means! Jeannette markets by being true to herself, by blogging, word of mouth, referrals, creating fantastic products, reaching out to people, creating trust, credibility and and a reputation that induces loyalty in her clients (and sales).

I cannot think of a single better marketing "tactic" than being generous and still making sales.

She's making 6 figures and loving her work. So by leaving money on the table, maybe she's not gonna make 7 figures *yet* but in the long run, she's got goodwill, faith and a VERY good consistent income stream which could well lend itself to a million a year - IF she wanted that.

This is marketing done right and done effectively - when someone like me answers questions about her because I like, trust, know and believe in her. The real, ultimate truth of marketing that works.

I don't think anyone suggested that she's small, and really...size doesn't matter.

What matters is being happy and having happy customers.

I'm simply saying that avoiding marketing isn't a proper solution to what we're talking about here.

I'm sure you'd agree that she can't give away free copies to everyone. However, in "selectively" giving them away she's still marketing, albeit in a different way.

But here's the thing...if you're Jeanette and you are brand new to the scene, then how do you get noticed when there is so much noise?

I think that's the bigger issue here.

Blogging alone isn't enough, and neither is social media, banner ads, or PPC.

Even an organic movement requires some sort of movement. Right?

Loving the discussion here, and even more am loving what evolves from it - what I hope will be a more effective way of incorporating social media into our marketing efforts.

Thanks, Tia and Kelly, for reinforcing that my approach of interacting with the tribe works. My marketing guy couldn't disagree with you more, though. He's consistently hammering me about leaving money on the table because I'm not more aggressive with promotions.

Even after I pointed him toward this post and these insightful comments as proof that it is absolutely time to do something new in this arena, he's still telling me to be more visible and vocal in what I offer.

But like Tia said, it's not (all) about the money. If I alienate readers with constant pushes, promotions and launches, even if I get the bank account to prove it works, I wouldn't call that successful. At least not according to my definition.

Maybe that's what it all comes down to - what are we really looking to achieve with our work?

Jeannette,

Let me try to make the case you should really be listening to your marketing guy...

If your goal is to help the world, you do that by more effective marketing.

If your goal is to get your message or art out there, you do that by effective marketing.

Ineffective marketing doesn't help anyone. Period. It doesn't help you or the world.

If you have something of value to offer, market it effectively. And the reality is -- there are well established, proven techniques that work. They work for a reason, too. It's not arbitrary.

You aren't helping anyone by leaving money on the table. That means you're missing getting your message out or that you aren't making a fair value for your work.

This is a really well known quote by Marianne Williamson - but think of it applied to your business, your art and above all - your marketing.

"Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine, as children do. We were born to make manifest the glory of God that is within us. It's not just in some of us; it's in everyone. And as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others."

Think of marketing as your chance to shine. Don't be small...

Lee,

I agree with you 100% on this.

I may prefer art over "products," and I might prefer artful marketing over spam, but I'm not afraid to share the things I'm proud of.

I don't think anyone would think of Jeannette as being "small." She's been very effective in her market. People respond to her strongly. I have no idea what her financial situation is, but I'm going to guess that she's doing fine. And there are plenty of people who have been deeply helped by her. There you go.

That whole "leaving money on the table" argument is painful out of context.

We each have a part to play. I prefer the whole "do small things with great love" - I resonate a lot more strongly with that than "do epic shit" (Charlie knows this- we've discussed it, and I get where he's coming from. ;) )

If you're doing well, if you're helping a good number of people, if you don't have strong guidance in your heart to do otherwise, or conversely if you have strong guidance in your heart that you are doing the right thing, then leaving money on the table may be the best action possible.

That said, there is an element for many helpers in the world that they don't want to "bother" people and that can translate into an unwillingness to be visible, which can be a real problem with showing up in the marketplace.

That issue is worth facing and working through. But it doesn't necessarily translate into any particular marketing tactic or strategy.

Just to let you know I'm still awake and listening. ;)

I'm with Jen Louden and Randi Buckley on this one.

Maybe I am way out there, but we should be going and joining other ponds not to sell to people but to get to know people.

I don't want anybody following me just to sell to me.

I don't do affiliate marketing. I talk about products I like that I've paid for because I like them.

I only help with launches of stuff that I like, and I am never, ever ever financially compensated for them.

I won't do affiliate marketing, because fundamentally, it raises the costs of the products to the consumers. I don't like the idea of adding 33-50% to the cost of something (and the retail/wholesale model doesn't really apply here. We can say it does, but really, when I go to a real-life retail experience it's different).

We can do some magic costing, and say that by reaching a larger audience, we can lower our cost of creation and drop the price further, but if you look at the cost of many of these products, the prices do not get significantly cheaper if a thousand people buy it vs. a hundred. And it should.

I also don't over-promote my own stuff.
I like Randi's nonchalant 85% rule.

With this unwillingness to play the launch/affiliate game, do I lose sales? You bet.

Am I making money like some of you? Not even close.

But do my clients come back over and over again and buy and tell their friends? Yes. Indeed.

And do I have a significant number of sales due to word of mouth? Yes. I do.

Fundamentally, your opinion matters. Selling your opinion to others in order to promote their products can make your opinion suspect.

Ah, an advocate for ethical standards in business--how refreshing! Thank you, Bridget.

I second your point of view. Thank you for having the courage to give voice to this. As an aside, I realize this morphs the conversation slightly but that's what's so critical about these conversations... information bubbles to the surface that seems peripheral to the subject at hand but is actually a key component of the core issue.

I also had the experience you just described and while I'm not comfortable pointing fingers, I would like to share it because I seem to be hearing rumblings of it everywhere. This tells me it's a sentiment that's floating just below the surface and an experience many of us are having.

Firstly, I don't know that anyone owes me a 'follow' just because I dig what they're doing. BUT! If I have heavily supported you and you're certainly aware that I've heavily supported you, AND I've been a client (therefore financially supported you as well), then yes; it would seem reasonable to anticipate a 'follow'. It just seems like good business sense - a means of keeping your finger on the pulse of what your supporters are saying about you, your product, and your market as a whole. After all, we ARE your market.

Of course, the "pre-launch" email came and I responded, of course. You know what I was met with?

Crickets.

Now, that seems a very strange strategy to me, particularly when you've asked for a response. Ego? Perhaps. I see it as a simple matter of manners. I mean, for crying out loud, an auto-response expressing, "thanks for responding" would have been better than silence. In the social media sphere? That's the fastest way to slowly piss off the very people who were rooting so loudly for you.

Then the tweets. Eeshk. All I heard about were how many customers were racking up. Frankly, the work felt shadowed; it was about the numbers and not the creation. The launch; not the tribe/community. The $ that were being collected; not the PEOPLE who were supporting it.

It felt gross.

I'm a "little name". Hell, I just started! But I think another component to the launch exhaustion we're all feeling has less to do with the overload irritation and more to do with sensing we're merely and ONLY a brick in the financial wall.

Perhaps, for our comfort level, it would be the very best thing if ANYONE reviewing ANY product gave a disclosure as to whether or not they are profiting from the sale financially or via a quid pro quo agreement?

Kelly, although I am an affiliate for Danielle's product, I reviewed it before that was the case. I have a review on my blog and on YouTube if you'd like to search for it.

It's expensive, but it's fantastic, and I have no problem telling you to check it out.

I generally don't like no-refund policies, so I can understand your frustration.

Hi Kelly et al...

In October '09 it became illegal in the US to not disclose affiliate status when promoting or reviewing a product- it's up to an $11,000 fine if this doesn't happen. There seems to be a lot of 'between the lines' in the writing of the law but is intended by the FTC for consumer protection. Here is a link to the Federal Trade Commission and the nuts and bolts of the law: http://ftc.gov/opa/2009/10/endortest.shtm

Hope that's helpful :)

Trackbacks

  1. [...] that’s what I think. I prefer blue ocean strategies when it comes to competition. Besides, promotion comes with it’s own kind of fatigue. previous post: Kantian morals and early [...]

  2. [...] is a LOT of emotion flying (105 comments or so at last glance) on Charlie Gilkey’s Productive Flourishing blog about a post by Marissa Bracke called Launch Fatigue and How Not to be an Infomercial. The title [...]

  3. [...] as well as expected and even “big names” are having trouble selling seats in programs. Marissa Bracke had a great guest post about “launch fatigue” on Productive Flourishing recently where she explained how not to be a relentless [...]

  4. [...] are getting a bad rap lately – if you’ve seen the conversation over at Productive Flourishing (150+ comments and counting), there’s a lot of backlash related to the “perfect [...]

  5. [...] “The Launch Coach” wrote about why launches suck, and over at Productive Flourishing, launch fatigue was the post that launched 159 and counting [...]

  6. [...] Its been an item of discussion lately in some circles, including by Dave Navarro, who had a great article about it. He also mentions a piece over at Productive Flourishing. [...]

  7. [...] (which was an amazing trip!!) entire blogs or the unfortunate timing of my first big launch just as product launches are getting slammed by the internet cool kids, but it doesn’t really matter.  The end result is the [...]

  8. [...] you feel as if you’re bombarded non-stop about the latest and greatest information product to hit the market? Does it seem as if all the [...]

  9. [...] been calling it a brunch for over a year, but I finally got around to explaining it thanks to this great post by Marissa on launching, on Productive Flourishing. It reminded me that there are lots of ways of launching and brunching. June 7th, 2010 | Tags: [...]

  10. [...] least $47 for an ebook on how to improve your life).   However, this week I have already read two major tirades about the horror of internet marketing programmes (written by internet marketers, generating [...]

  11. [...] “You aren’t helping anyone by leaving money on the table. That means you’re missing getting your message out or that you aren’t making a fair value for your work.” That’s a quote from Lee Stranahan within a comment he left on the Productive Flourishing blog. [...]

  12. [...] & teleseminars with the same bunch of people of and then of course, there’s the launch fatigue that’s been doing the [...]

  13. [...] you haven’t heard about it, the whole launch fatigue discussion started here, and you’ll want to read that post prior to reading this post, or else what I’m going [...]

  14. [...] you feel as if you’re bombarded non-stop about the latest and greatest information product to hit the market? Does it seem as if all the [...]

  15. [...] launch fatigue. Marissa Bracke wrote an extremely timely article on this last week. When our relationships with people online become 85% about what we’re [...]

  16. [...] known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might [...]

  17. [...] what’s known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might not [...]

  18. [...] known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might [...]

  19. [...] known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might [...]

  20. [...] known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might [...]

  21. [...] known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might [...]

  22. [...] known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might [...]

  23. [...] what’s known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might not [...]

  24. [...] what’s known and common here isn’t known and common elsewhere. In other galaxies, there’s no launch fatigue as we know it. There’s no third tribe. (Or first tribe, or second tribe.) Hell, there might not [...]

  25. [...] least $47 for an ebook on how to improve your life).   However, this week I have already read two major tirades about the horror of internet marketing programmes (written by internet marketers in the same [...]

  26. [...] Though things could have been different. The end of the digital self-publishing era didn’t have to come to such a tragic demise. It could have been prevented. But people just couldn’t respect the developing medium. There was too much exploiting. There was too much noise. Too many haphazard pages. Too much launch fatigue. [...]

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