Every conversation is an opportunity to connect with and understand another human being. The ability to listen with nothing on our minds determines our ability to realize this opportunity. At every moment, we either encounter the other person or encounter our preconceptions. Which we choose determines both the profitability and the meaningfulness of our endeavors.
Listening to clients and customers is the basis not only for effective marketing and selling, but also for sustaining motivation, engagement, and satisfaction in your work. This post takes a look at how the innocent misuse of intuition may be sabotaging your ability to listen wholeheartedly and well.’